Need a hand? We’ve got you.
Most answers are below. If yours is not, email us. A person on our team reads every message.
Quick answers.
I can’t find my plan
Open the Today tab and tap Get my plan. Pick your race and answer five questions. Your plan is ready right away. To switch races later, go to Profile, then Settings, then Change race.
How do I connect my watch?
Go to Profile, then Settings, then Watch. Tap Garmin or COROS and sign in with that account. Your runs then sync on their own, and key workouts can go to your watch. No watch? You can log runs by hand.
A run didn’t show up
Make sure your watch has synced to the Garmin Connect or COROS app first. Then open WOL Lab and tap Sync on the Today tab. Runs can take a few minutes to arrive. Still missing after an hour? Email us with the date and time of the run.
I’m a founding tester and I see the paywall
Sign out, then sign up again with the same email you applied with. That email unlocks your free access. If it still shows the paywall, email us from that address and we will fix it.
How do I cancel or change my subscription?
Apple handles billing. In WOL Lab, go to Profile, then Settings, then Manage subscription. Or open your iPhone’s Settings app, tap your name, then Subscriptions. For a refund, use reportaproblem.apple.com.
I got a new phone. How do I get my subscription back?
Sign in with the same account, then go to Profile, then Settings, then Restore purchases. Use the same Apple ID you paid with.
How do I delete my account?
Go to Profile, then Settings, then Delete account. This permanently deletes your plan, your runs and your chat with Cliff. It does not cancel an App Store subscription, so cancel that first. You can also email us and we will delete it for you.
How do I stop sharing watch data?
Turn off Let Cliff use my watch data in Profile, then Settings, then Watch. To stop syncing completely, tap Disconnect watch. Read more in our privacy policy.
Is Cliff a coach?
No. Cliff is an AI assistant. Your plan is built by Without Limits coaching, led by Tom Clifford, and Cliff helps you follow it. Cliff can be wrong and does not give medical advice. If you are hurt or something feels wrong, stop and see a doctor. In an emergency, call 911.
Still stuck?
Write to us
lab@iamwithoutlimits.com. Tell us your phone model, what you tapped and what happened. A screenshot helps.
Tell Cliff
Open the Cliff tab and describe the problem. The coaches read app feedback. For anything about your account or billing, email is faster.
WOL Lab is published by Keelworks LLC with Without Limits. iPhone only for now.